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Included with your $15 purchase is a one-year subscription to Parents magazine, a $7.46 value. Make a purchase of $30 dollars or more and included is also Family Circle magazine, a $6.13 value. Purchase amount excludes discount coupon codes, taxes & shipping charges.
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Customer Support

Thank you for choosing InchBug™! We work hard to provide our customers with the best possible customer service.

Contact Information

Corporate Store/Mailing Address:
InchBug, LLC
9421 Neils Thompson Rd
Austin, Texas 78758

Phone: 1-877-INCHBUG (462-4284)
Email: customerservice@InchBug.com

Office Hours: M - TH, 8:30 am - 4:30 pm and Fri, 8:30am - 1:30pm CST

Ordering Online

Shipping

Returns & Exchanges


Ordering Online

Is your web site secure?

Shopping with your credit card with InchBug™ is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To check the security of your connection, look at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

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Can I place my order over the phone?

Absolutely! We understand that sometimes it's easier to talk to a real person when placing an order. Our office hours are Monday through Thursday between 8:30 am and 4:30 pm, and Fridays between 8:30 am and 1:30 pm Central Standard Time. Our toll-free number is 1-877-INCHBUG (462-4284).

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What are my payment options?

We accept Visa, Mastercard, American Express, Discover, and Paypal for payment. At this time, we are unable to accept international credit cards on our site, as we are unable to verify the billing address.[top]

How can I check the status of my order?

When you place an order with us, you will receive an order confirmation email.  Once your order ships, a second email is sent that includes tracking or delivery confirmation information.

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Will I receive a confirmation email?

After placing an order you will receive a confirmation email within 10 minutes. If you place an order with us and don't receive a confirmation email, we suggest checking your "junk/spam" mail folder, otherwise, please send us an email and we'll provide you with a confirmation. 

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Will I be taxed?

InchBug corporate headquarters is located in Austin, TX. According to Texas statute § 151.330. (Interstate Shipments, Common Carriers, and Services Across State Lines) InchBug is only required to collect sales tax on a purchase shipped within this state.

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What is your cancellation policy?

IF YOU ORDER CUSTOM LABELS YOU MUST CANCEL OR REQUEST CHANGES WITHIN 12 HOURS OF PLACING THE ORDER. ALL PERSONALIZED PRODUCTS ARE FINAL SALE.

**Important** - To cancel an order, please follow the instructions below:
Send an email to customerservice@inchbug.com with your name, order number, and cancellation request. If you do not have email, please call us toll free at 1-877-INCHBUG (462-4284). Once the cancellation is accepted you will receive a confirmation email.

Our free shipping offer is valid only if you keep what was ordered and is not applicable to any returns or orders that you refuse shipment.

 

Shipping

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Where do you ship? Do you ship outside the US?

InchBug ships to all 50 states in the United States. Unfortunately, orders shipped to Alaska, Hawaii, and Puerto Rico are not eligible for the flat rate or free shipping offers.

International Orders: InchBug is unable to accept international credit cards on our site, as we cannot verify billing information through our standard payment processor. If you wish to place an order using an international credit card, please send an email to customerservice@inchbug.com and one of our representatives will respond with instructions on how to proceed. **Please note: customer is responsible for all international duties and taxes once shipment arrives at destination.

The Parents and Family Circle magazine offer only applies to US residents with a domestic address. We apologize for any inconvenience.

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Delivery times

If Custom Orbit Labels or Adhesive Labels are included in your order, please allow up to 7-10 business days just for processing, there is additional time for shipping.

Non-personalized products usually ship within 2-3 business days.

InchBug is not responsible for shipping delays that are a result of credit card/billing issues, product availability delays, or customer requested changes made after an order is placed.

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Method of delivery

Your package will ship via USPS First-Class Mail, USPS Priority Mail, or FedEx Ground, depending on the size, weight and combination of products ordered. If you place an order for an item that ships directly from the designer or manufacturer, it will be delivered via FedEx Ground, UPS or DHL. Depending on the products purchased, your order may arrive in a single package or multiple packages shipped separately, at no additional cost. For example, if a DadGear Diaper Vest and Custom Orbit Labels are ordered together, the Diaper Vest will ship immediately from the manufacturer's facility via FedEx and the labels will ship separately via USPS.

FedEx Shipments: To track an order shipped via FedEx, please enter the tracking number supplied in your shipping confirmation email at www.fedex.com for delivery information and estimated transit time.



PLEASE NOTE: FedEx does not pick up or deliver orders on Saturday, Sunday, or major holidays. Any day that FedEx does not pick up or deliver is NOT considered a shipping day. When counting your shipping days, consider this important information.



*InchBug is not responsible for FedEx's performance. Once a package leaves our facility, it is in the hands of FedEx and their delivery service.

US Postal Service: InchBug utilizes First Class Mail or Priority Mail for the majority of shipments. A Delivery Confirmation Number is assigned to each package and is included in your shipping confirmation email. Unfortunately, the Delivery Confirmation Number is not consistently updated by USPS while in transit.

*InchBug is not responsible for USPS' performance. Once a package leaves our facility, it is in the hands of the US Postal Service and their delivery service.

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Incorrect Shipping Address Provided

InchBug makes every effort to confirm address information prior to shipping an order. Packages returned due to incorrect address information provided by the customer are subject to a reshipment fee.

Orders shipped to an incorrect address where delivery is subsequently refused are also charged a reshipment fee. If a customer refuses a shipment, upon receipt of the package in our warehouse, InchBug will issue a refund for the purchase price, less the actual shipping cost. This charge applies even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again are subject to actual shipping charges.

 

Returns & Exchanges

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Do you offer a warranty for custom labels?

InchBug designed all custom labels to be durable and to withstand the dishwasher and microwave. However, if your labels break or tear during the first 90 days, please contact us regarding replacement. Labels are not eligible for replacement for any reason 90 days after purchase.

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What is your return policy?

All sales are final for personalized products. This includes the Original Orbit Label, 3D Icon Orbit Labels, Bag Tags, and all custom Adhesive Labels. No returns, exchanges, or refunds will be accepted for these items.

Merchandise other than custom labels is eligible for return within 30 days of shipment. All returns must be assigned a Return Authorization number (RA #) prior to returning product. Please contact Customer Service at 1-877-INCHBUG (462-4284) for your RA number. Failing to do so will result in the refusal of your return. Returns must be postmarked by the 10th business day after issuance of the RA number. Returns shipped/postmarked after the 10th business day will be refused.

Our return guidelines are as follows:

  • Products must be returned in their unused, original condition and in their original packaging with all documentation, packing, and warranty information included. Returned items not meeting these criteria are subject to a 25% restocking fee. The customer is responsible for shipping costs (each way) on unwanted items. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at their expense.
  • Once your return is received, a credit is issued for the original purchase amount, minus original shipping charges and discounts. Your credit will be issued within 2 to 4 weeks of the day your package is received at our facility.
  • Products such as eating utensils, bottle feeding items/accessories, and cups cannot be resold due to hygienic reasons. These items are non-refundable.
  • If you are returning a gift, you will receive store credit for use on our website.

Questions or comments? Send an email to customerservice@inchbug.com.

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Exchanges

InchBug does not accept exchanges on any personalized products.

Exchanges are allowed for any other merchandise within 30 days of purchase. If you are requesting an even exchange (ex/ swapping out a size), please contact us via email (customerservice@inchbug.com) or phone (toll-free at 1-877-462-4284) with the item information and Customer Service will make a note on your account. You are responsible for all shipping fees.

If you want to exchange an item, but it is not an even exchange, you are responsible for any additional costs, including shipping fees, for the replacement item. Please contact Customer Service for further instructions.

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Refusal of Delivery

If a package is refused for delivery, the customer is responsible for actual shipping charges incurred by InchBug. Once we receive the package at our facility, a credit will be issued to the original credit card for the purchase price, less the actual shipping cost. This shipping charge applies even if your order originally qualified for free shipping. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

 

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